Delivery

Delivery included for most of mainland England and Wales. A small surcharge applies for other areas.

Access to Property

Deliveries are contracted to kerbside only. Delivery onto the property is at the discretion of the haulier.

Standard deliveries are done on an 18 tonne vehicle measuring 2.8m wide x 4m high x 11m long (including the tail lift)  The delivery onto the property will be done on a pallet pump truck if possible and at the discretion of the haulier.

Restricted Access Icon Restricted Access

The use of restricted access vehicles, is to make delivery to the kerbside of the property - NOT onto the property. (Please note that sometimes it will be a 12 tonne vehicle depending on vehicle availability). Please tick the restricted access box on the checkout form, only select this option where it is absolutely necessary. The delivery depot reserves the right to assess the road access to the kerbside of the property and supply a vehicle they deem appropriate.
 
Vehicles have 'curtain sides' which are susceptible to tears from encroaching trees and shrubs.

Please note that overhanging branches need to be taken into account for restricted access.
restricted-access

Restricted Access IconRestricted Access Vehicle Load

Please note that the maximum delivery on a restricted access vehicle is 2 ½ pallets. Larger orders will be despatched on an 18 tonne vehicle.

Vehicle size is approximately 2.8m wide x 3.4m high x 7.5m length (9.3 with tail lift) – about the size of a refuse vehicle with a crusher.


Bagged Pellets

Bagged product (Wood Pellets, wood briquettes) come on a 1m x1.2m pallets. They come in 3 heights depending on product size: 1.65m, 0.9m and 0.5m tall

Full Pallet

1/2 Pallet

1/4 Pallet


Firewood Crates

All our crates are on 1.1m by 1.08m bases. Full crates are 1.26m tall, Large's are 0.9m tall.

Full Crate

Half Crate

Our Full crates are 1.26m tall, and 1.1m x 1.08m wide. This gives them additional stability without sacrificing volume as we are now able to get 4 rows of the same size logs into each crate! The Half crates are 0.8m tall and 1.1m x 1.08m wide.